Legal

Terms & Conditions

Last updated: 29 June 2026

These Terms and Conditions (“Terms”) govern your booking of, entry to, and participation in the experiences and facilities provided by VRPOINT RECREATIONAL PLAYGROUND L.L.C (Commercial Licence No. 1530905), a company registered in Dubai, United Arab Emirates (“VR Point”, “we”, “us”, or “our”). They form a binding agreement between you (“you”, “the Guest”) and us.

By booking a session, by entering our premises, or by participating in any experience, you confirm that you have read, understood, and agreed to these Terms, and, where applicable, that you accept them on behalf of every member of your group and any minor in your care.

1. About VR Point

VR Point operates a 4D free-roam virtual reality arena in Al Quoz, Dubai. Our experiences use a Swiss-made, full-body tracking VR system together with physical props and 4D sensory effects. Participation involves real, free physical movement within a dedicated arena.

2. Bookings, prices and payment

2.1. Bookings can be made through our website, by WhatsApp, by telephone, or in person, subject to availability.

2.2. Current prices are displayed at the venue and on our website and are quoted in UAE Dirhams (AED). Indicative rates are AED 160 per player at any time of day, with private-arena and full-venue options available on request. Prices, packages and opening hours may change from time to time without notice.

2.3. We do not require prepayment to hold a standard booking. Payment is made at the venue unless otherwise agreed in writing.

2.4. A minimum of two (2) players applies to a standard session. Group, private and corporate bookings may be subject to separate written terms.

3. Cancellation, rescheduling and no-shows

3.1. You may cancel or reschedule a standard booking free of charge at any time by contacting us on WhatsApp or by telephone.

3.2. Please arrive at least 15 minutes before your start time so we can brief and fit you. If you arrive more than 15 minutes late, your session may be shortened or treated as a no-show, as time slots are reserved for other guests.

3.3. A no-show, or a guest who is refused participation under clause 6 or 7 (for example for safety reasons or intoxication), forfeits that booking and any amount already paid for it.

3.4. Different cancellation terms may apply to private events, full-venue hire and gift-card bookings, and will be confirmed to you in writing.

4. Gift cards and vouchers

4.1. Gift cards are valid for 12 months from the date of issue, are redeemable against our experiences, and may be used in part. They are not redeemable for cash and are non-refundable. Lost or stolen gift cards cannot be replaced.

5. Eligibility and age

5.1. The minimum age for our VR experiences is 10 years. Our family-friendly Diamond Skull experience is suitable from 8 years.

5.2. Guests under 18 years of age must be accompanied at all times on the premises by a parent or legal guardian aged 18 or over, who must agree to the Check-in Waiver on the minor’s behalf and accept responsibility for them.

5.3. We may ask for proof of age and may refuse participation where age cannot be reasonably established.

6. Health, fitness and equipment requirements

6.1. Our experiences are a physical activity. By participating you confirm that you are in good general health and physically able to take part, and that you are not affected by any condition that participation could worsen or that could endanger you or others.

6.2. Participation is not recommended, and you take part against our advice and entirely at your own risk, if you are pregnant, or have a heart condition, high blood pressure, a history of epilepsy or photosensitive seizures, a recent surgery, fracture or injury, a neck or back condition, severe motion sickness, or claustrophobia. If you have any history of epilepsy or seizures, you should consult a doctor before participating.

6.3. For your safety and to fit the tracking equipment correctly, guests should be at least approximately 120 cm tall, and the equipment is designed to suit most builds up to approximately 120 kg. Our team will assess equipment fit and may decline participation where the equipment cannot be worn safely.

6.4. For comfort and safety we ask you to wear flat, closed-toe shoes, to remove or secure loose items, large jewellery and accessories, and to tie back long hair. Spectacles with large frames may not fit comfortably under the headset.

6.5. You must not participate while under the influence of alcohol or any drug that may impair you. We may decline participation, without refund, where we reasonably believe a guest is impaired.

6.6. You must truthfully disclose any relevant condition before play. We rely on the information you give us, and we cannot be responsible for risks arising from information you withhold or misstate.

7. Assumption of risk and Check-in Waiver

7.1. You understand and acknowledge that free-roam virtual reality involves vigorous physical movement while wearing a headset that limits your view of the real world, and that this carries inherent risks, including the risk of tripping, slipping, collision, strain, motion sickness, disorientation and, in rare cases, more serious personal injury.

7.2. You choose to participate voluntarily and you accept those inherent risks. Before play, each guest (or their parent or guardian) will be asked to confirm a short Check-in Waiver and Health Declaration. Participation is conditional on agreeing to it.

8. Conduct and right to refuse or remove

8.1. You must follow all safety instructions and reasonable directions given by our team at all times, stay within designated areas, and use the equipment only as instructed.

8.2. We may refuse entry to, or remove from the premises, without refund, any person who breaches these Terms, ignores safety instructions, behaves in an unsafe, aggressive, abusive or disorderly manner, appears impaired, or whose conduct affects the safety or enjoyment of others.

9. Equipment and property

9.1. The VR equipment is delicate and valuable. You agree to handle it with care and as instructed. You are responsible for the reasonable cost of repair or replacement of equipment or property that you damage through wilful misconduct, misuse, or negligence.

9.2. Please keep your personal belongings with you. We are not responsible for loss of or damage to personal property brought onto the premises, except where caused by our negligence.

10. Liability

10.1. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including any liability for death or personal injury caused by our proven negligence, or for fraud or fraudulent misrepresentation. Your statutory rights under the consumer-protection laws of the UAE are not affected.

10.2. Subject to clause 10.1, and to the maximum extent permitted by the laws of the United Arab Emirates: (a) we are not liable for any injury, loss or damage that results from your own act or omission, from your breach of these Terms, from your failure to follow safety instructions, or from a health condition or risk that you did not disclose; (b) we are not liable for any indirect or consequential loss; and (c) where we are found liable, our total liability to you in connection with a booking is limited to the amount you paid to us for the session in question.

10.3. We are not responsible for failure or delay caused by events beyond our reasonable control, including power or network failure, equipment fault, or force majeure.

11. Indemnity

11.1. You agree to indemnify and hold harmless VR Point, its owner, employees and representatives against any claim, loss, cost or expense (including reasonable legal fees) arising out of your breach of these Terms, your negligence or wilful misconduct, or the conduct of any minor in your care.

12. Photography, filming and media

12.1. For safety and quality, areas of our premises may be monitored by CCTV. We may also photograph or record sessions for training and promotional purposes.

12.2. By entering the premises you consent to being photographed or recorded and to our use of that material in our marketing and on our channels. If you do not wish your image to be used, please tell a member of our team before your session, or contact us at [email protected], and we will take reasonable steps to exclude or remove it. We will always handle images of identifiable minors with particular care and will not publish them without a guardian’s consent.

13. Personal data

13.1. We collect and process the personal data you provide when booking and visiting (such as name and contact details) to manage your booking, provide our services, ensure safety, and, where you agree, to send you offers. We handle personal data in line with applicable UAE data-protection law, and we do not sell your personal data. To ask about the data we hold about you, contact us at [email protected].

14. Intellectual property

14.1. All content, branding, game experiences and materials at VR Point are owned by us or our technology partners and are protected by law. You may not copy, record or commercially reuse them without our written permission.

15. Changes to these Terms

15.1. We may update these Terms from time to time. The version in force is the one published on our website at the time of your booking or visit.

16. Governing law and jurisdiction

16.1. These Terms, and any dispute arising from them or from your visit, are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and are subject to the exclusive jurisdiction of the courts of Dubai.

17. Contact